FREQUENTLY ASKED QUESTIONS

Here is a brief list of the most frequent questions we get from our clients. If you can't find the
answer for your question here, do not hesitate do drop us a line. 
Who is Pontual Services? 

In 2006, we began strictly as a cleaning company called Ronald Cleaning. We mainly focused on move-in and move-out services for homes, condos and apartments. Once we established this foundation we decided to add to our skillset. We wanted to expand past this basic service and give our customers options with a company they trust.

 

Slowly we added painting, window washing, power washing, carpet shampooing, landscaping and marble and granite countertop installation to our services. Because we now do more than basic janitorial and cleaning services, we changed our name in 2014 to Pontual Services. “Pontual” means punctual because we have a strong reputation of dependability and punctuality.

Is Pontual Services licensed, bonded and insured?

Yes, we are! Being licensed, bonded and insured is the best interest of our clients and our cleaning crew. It protects everyone, every contracted service and builds trust between our company and clients. This is of utmost importance to us.

Is Pontual Services truly a local company?

Yes! Pontual Services began on the Eastside as Ronald Cleaning in 2006. At the end of summer in 2014, we changed our name to Pontual Services.

Do you have references?

Yes, we do! We are happy to send references and numbers of current customers who have agreed to be contacted.

Can Pontual Services accept jobs with little notice?

Yes, absolutely! We appreciate more than 24 hours notice but if this is not possible, we can accommodate. Please call, OR title your email URGENT, with detailed instructions and special requests. 

How do I book an appointment or get a bid on my property?

Please email contact@pontualservices.com or call 425-404-0777. We may need to visit the site in order to give you an accurate estimate.

How much do your services cost?

We don’t post prices on our website because prices vary based on frequency, size and time needed to perform the job. We have fair prices that reflect our quality and we promise to find a reasonable solution to work within your budget. Please call or email us for a free estimate!

Why contract Pontual Services instead of another company?

We purposefully grow slowly so as not to overwhelm our cleaning associates. We believe in growing with quality over quantity. It is attractive to take on as many clients as possible but our reputation and quality of services is of most importance to us. Most of our new clients are referred to us by current or former clients. We rarely have to advertise.